Privacy policy

Privacy & Cookie Policy

Last updated: August 24, 2026

This Privacy & Cookie Policy describes how Strangelove Inc., doing business as off script ("off script," "we," "us," or "our"), collects, uses, and shares personal information when you visit, interact with, or make a purchase from offscriptnyc.com (the "Site").

Information We Collect

When you use the Site, we may collect:

Information you provide to us, including your name, email address, phone number, billing and shipping addresses, order details, customer service communications, and information submitted through our Scent Quiz.

Payment and transaction information. Payments are processed through third-party payment providers. We may receive transaction details but do not directly store complete payment card information.

Device and usage information, including your IP address, browser and device type, time zone, pages and products viewed, referring websites, and information about how you interact with the Site.

Cookies and similar technologies, including cookies, pixels, tags, web beacons, and similar tools used to operate the Site, remember preferences, understand Site usage, and, where permitted, measure and personalize advertising.

How We Use Your Information

We may use personal information to:

Process payments, fulfill orders, and provide customer service;
Communicate with you about orders and requests;
Operate and improve the Site;
Detect fraud, security incidents, and misuse;
Provide and personalize Scent Quiz recommendations;
Send marketing communications where permitted by law or with your consent where required;
Measure the effectiveness of our advertising and marketing; and
Comply with legal, tax, accounting, and regulatory obligations.

Depending on applicable law, we process personal information based on performance of a contract, compliance with legal obligations, our legitimate business interests, and/or your consent.

Scent Quiz & Marketing

Our Scent Quiz uses the answers you provide to recommend off script fragrances that may suit your preferences. Recommendations are informational and do not guarantee that you will prefer or enjoy a particular fragrance.

Where required by applicable law, we will obtain your consent before sending marketing communications. You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

How We Share Information

We may share personal information with service providers that help us operate our business, including Shopify, payment providers, fulfillment and shipping partners, Klaviyo, analytics providers, advertising platforms, fraud-prevention services, and professional advisers.

Our payment options may include Shopify Payments, Shop Pay, Apple Pay, Google Pay, PayPal, Klarna, Visa, Mastercard, Maestro, American Express, and Discover. Their processing of your information may also be governed by their own privacy policies.

We may also disclose information where required by law, to protect our rights or users, or in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We do not sell personal information for money. Certain advertising or analytics activities may, however, constitute "sharing," "sale," or targeted advertising under some privacy laws. Where applicable, you may exercise the legally available opt-out rights through our cookie/privacy controls or by contacting us.

Cookies

We use cookies and similar technologies that may include:

Essential cookies necessary for checkout, security, payments, and core Site functionality.

Functional cookies that remember preferences and improve your experience.

Analytics cookies that help us understand Site usage, including through services such as Google Analytics.

Advertising cookies and pixels that help measure and personalize advertising, including through platforms such as Meta.

Where required by law, non-essential cookies will only be activated after you provide consent. You can manage or withdraw your choices through the Cookie Preferences tool on the Site.

Browser settings may also allow you to block or delete cookies, although doing so may affect Site functionality.

International Data Transfers

off script is operated by Strangelove Inc. in the United States. If you access the Site from outside the United States, your information may be transferred to and processed in the United States and other countries where our service providers operate.

Where required, we use appropriate safeguards for international transfers of personal information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, portability, restriction of processing, or to object to certain processing.

You may also have the right to withdraw consent and opt out of certain advertising, sale, or sharing of personal information.

Residents of the European Economic Area and other applicable jurisdictions may also have the right to lodge a complaint with their local data protection authority.

California residents may have additional rights under applicable California privacy laws, including rights to know, correct, or delete certain personal information and to opt out of certain sale or sharing of personal information.

We will not discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact hello@offscriptnyc.com. We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with legal obligations.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure.

Children's Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Policy from time to time to reflect changes to our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.